A COMPANY PROFILE
The logo is the visual representation of the hopes and aspirations of the company. The name signifies the vision and mission, where the company is heading to, when it was established. Mart Evers Travel and Tours derived its name from Martin Everett, the person who has brought so much encouragement and inspiration during the establishment of the business, and therefore considered as one of forerunners of the business.
We aim to become the number one major player in the travel and tours business extending quality products and services resulting to total customer satisfaction.
To be a reliable travel service provider that shall bring out a mutually beneficial relationship based on mutual trust and respect between the travel agency and its client.
To be known as a community-based travel service provider that shall effectively answer to specific needs and wants of the travelling public;
To promote famous tourist destinations of the beloved country— the Philippines especially Palawan—to both the Filipino and foreign travelers ; and
To provide work to the local community thus helping in the improvement of the quality of life.
Towards May, 2013, Vilma D.C. Mendoza, a graduate of Business Administration and a Post Baccalaureate Human Resource Management graduate from Dela Salle University, and together with her friend, Martin E. Merriam, a Swiss national and a business consultant, have gathered their thoughts together and decided to start a travel service business to actively participate in providing quality service to the ever-growing demands of the tours and travel industry.
On July 5, 2013, the group has decided to register the travel agency business with the Department of Trade and Industry (National) in order to fulfill a dream which is fast becoming a vision. The official site of the business is Puerto Princesa, Palawan.
The primary purpose of the company is to engage in the business of travel services intermediation such as booking and ticketing services, travel documentation, tour organizing and other services.
At present, Mart Evers Travel and Tours is being managed and operated by its owner, Vilma D.C. Mendoza who has also finished the Travel Agency Management Course, an accredited training program by the Department of Tourism in order to effectively manage the travel service business. At present, the travel agency is powered by the ABACUS Computerized Reservations System and by the VIA Booking machinery for travel agents.
Martin E. Merriam Vilma D. C. Mendoza
The main strengths of the company include the following:
Reliability. The company’s quick and prompt response to the needs of its clients shall then assure the travelling public of the reliable service the company is mandated to give to its clients.
Trustworthiness. The present customers coming from the company’s affiliate services have been truly loyal since the company exhibits one of the invaluable traits of conducting business, that is the ability of the business to gain the trust of its customers.
Quality Products and Services. The company takes pride in providing quality products having come from leading suppliers observing benchmarking policies to remain competitive among their competitors. And because the suppliers are of high standards, the company lives up to the image of the suppliers it represents.
ORGANIZATIONAL STRUCTURE IN OPERATING A TRAVEL AGENCY
The company’s organizational structure shows how effective management is in bringing decisions into full implementation. The quick response of management into matters involving both internal and external affairs is attributed to the type of organizational structure it has implemented for the business.
Owner /Manager. The financier, decision maker and the operator as well and the over all in-charge of the business.
Finance Officer. In-charge of the back counter operations that gives support to the business such as recording of accounts , receiving payments from clients, disbursements, and all monetary transactions on a day to day basis.
Travel Counselor. The Technical Adviser for travelers. Under him would the Liaison clerk. They all form what is known as the front desk operation of the business.
Independent Accounts Officers. In-charge of promoting the agency to generate sales. He will be monitoring the Accounts Executives for Corporate and In-house sales and earns from commissions.
PRODUCT & SERVICES OFFERED
Mart Evers Travel and Tours offers the following product and services to its target market :
Booking and Ticketing Services For Domestic and International Travel
For domestic travel, book flights and facilitate ticketing for airlines such as Cebu Pacific Air, Philippine Airlines, Zest Air/Air Asia, PALExpress, SeaAir/Tiger Airways using the computerized reservations system for travel agents. Also books and issue tickets and shipping companies, such as To Go Shipping Co.
For international travel, book flights using the airlines’ websites and the Abacus Computerized Reservations System and facilitate ticketing through dependable IATA Agents.
Tour Packages For Local and International Destinations.
For local destinations, arrange tours to leading destinations such as Bohol, Cebu, Palawan. Boracay, CamSur and others coming from reliable suppliers– tour operators, land arrangers and hotel operators.
For international destinations, sell budgeted tours to major Asian destinations, and to leading European destinations such as Britain, Switzerland and others coming from reputable operators and wholesalers.
Documentary Requirements For Travel
Facilitate documentary requirements for travel, particularly the procurement of passport and visa, if necessary for destinations.
Tourist Transport Services
Arrange for any land transportation requirements coming from DOT accredited tourist transport and member of the Philippine Association of Tour and Transport Operators (PATTO)
Hotel Accommodation For Local and International Destinations
Arrange for the lodging and food requirements of passengers during the course of their journey from budgeted hotels to 5 star hotels.
Arrange for various cruises such as Asian Star Cruises, Caribbean, Alaskan, Mediterranean Cruises coming from leading cruise operators.
Provide tours for educational purposes, suitable to its objectives. Rates for educational tours are competitive and customized to fit the budget of the particular market
Create tours directed towards special interest of individuals such as diving tours, trekking, water rafting, wakeboarding and others
Guiding and Escorting
Provide services related to making the trip of individuals truly meaningful by providing for them professional guides who will entertain and accompany them during the entire trip. The guides are trained by the Department of Tourism.
Organizes events such as meetings, and conferences for companies and organizations. From venue selection to food and entertainment, it can arrange and plan the requirements for making events happen.